Comments on: Why Can’t I Get My Milkshake?

By: A Deaf Mom Shares Her World » Steak and Shake–Looks Like This Touched A Nerve

Fri, 23 May 2008 02:52:52 +0000

[...] Deaf Pagan Crossroads: Why Can’t I Get My Milkshake? [...]

By: HAWK

HAWK — Fri, 08 Feb 2008 16:09:19 +0000

As a Pagan High Priest, I want to let it be known that I was SORELY tempted to cast a mighty big hex on this idiot of an employee for his insensitive, unprofessional, and irresponsible behavior. But since I’m a good, ethical Witch… I won’t.

But you can bet your boots I’ll be cursing under my breath every time I pass a Steak ‘n Shake!

I’m joining with Karen (DeafMom) – I won’t be placing any orders at Steak ‘n Shake until she’s let it be known that this issue has been resolved to her satisfaction. They don’t get a dime out of this grumpy old wizard until they clean up their act.

And I’ll also make damn sure that my teenaged grandson who works in a fast food restaurant knows exactly how to deal with any deaf person who comes to place an order, or a customer with any type of disability, for that matter.

It’s the least I can do to stop Osh and Karen and others from wondering.

What about you?

And Karen – if you’re reading this – if you’re ever in my neck of the woods I’ll be happy to treat you to one of my famous homemade milkshakes, made with homemade ice cream from my wife’s family recipe. Darned good, if I say so myself!

By: Vi Jena

Vi Jena — Fri, 08 Feb 2008 15:37:19 +0000

I don’t understand why it even became a problem. As long as the employee received her order, he could have just told her what her total was when she came to the window to get her stuff.

If the restaurant was decent, they would have sent somebody outside to wait on her or find out how to improve their service. But few restaurants are decent any more, nor do they care about serving their customers.

By: birch

birch — Fri, 08 Feb 2008 01:10:25 +0000

that was really rude of the steak and shake man,ok she cant hear but he could so when she asked for a shake he should have just gave it to her..im a hearing person and some times the voive that comes across is so garbled that even the hearing cant understand what is being said.he should have been more considret to a paying costomer with spicaial needs.heck they should have been polite pirod and helpfull some people sorry your frint was tretted so badlyl

By: GaylenEagle

GaylenEagle — Thu, 07 Feb 2008 23:23:38 +0000

That is unbelievable, that employee needed to be reprimanded serverely for his lack of sensitivity. I sincerely hope he feels ashamed of himself.
I hope that you keep teaching and educating those of us hearies because we need to be reminded that others don’t always have it easy and discrimation (sp) still happens.
Thank you for your time and effort in educating..

By: DeafMom

DeafMom — Thu, 07 Feb 2008 19:45:43 +0000

Girl, you blew me away with this post!

I did leave those ratty, oh-so-comfy sweatpants at home that day.

And you just had to tempt me with that delicious milkshake at the end! But I won’t be going back to Steak ‘n Shake until they truly follow through on the accessibility issue.

Thanks for your support!